Your views are important to us. Please let us know if we have done something wrong, or when we do something right, so that we can keep improving our service.
We will share all your complaints, comments and compliments with the staff or contractors concerned so that we can learn from them.
Making a complaint
We always try to give you the best service we can, but we know that sometimes things go wrong and we make mistakes. If this happens, we want to know so we can try to put it right.
We want to make it as easy as possible to complain and to resolve the complaint to your satisfaction. It is usually best to speak to your area officer, or any other Waterloo Homes staff, if you are unhappy with our service. Or you can complete the form below.
Read our Complaints policy
All of our residents have a dedicated area officer to help with any queries or problems.
You can contact your area officer by calling our admin team on 0300 123 0898.
